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Here you have useful information about the shipping into European zone. Feel free to contact us if you need more information 

  • We only acept Paypal or credit card for this orders. 
  • You can contact us by email (info@sexshoprojo.es), Twitter (@sexshoprojoes), WhatsApp (605 05 11 06) or the chat in our home page. 
  • All the tax are included in the prices
  • We deliver orders to Europe thanks to GSL (except Portugal, with SEUR)
  • At this moment, we can assist you in Spanish or English. 
  • All deliveries are pending approval and merchandise availability.
  • Orders are processed and delivered Monday-Friday.
  • Orders are not processed or shipped on Saturdays, Sundays, or holidays.
  • Watch for emails from us. Check your spam folder, as our emails do sometimes end up there! We may need additional information to process your order.

 

What is my order status?

You can enter on My Account page (“Mi cuenta” link). There you'll be able to check the order status. We send you by email the tracking number of your shipment as soon as we get it.

My order has shipped, but I still can't track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

When will I receive my order?

From the time of shipment. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. The average of the shippment to Europe is 5 business days (it could be more or less). 

What if my package is returned to shipper?

This is uncommonly, but sometimes packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable).We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you are welcome to place a new order on our website.

How do I send back the item(s) I want to return (those that don’t work or those that I am not interested to?

  • Please include your item(s) in your package along with you invoice and the reasons of sending back us the articles (“article is damaged”, “article doesn’t like me”, “I was confused about the product”, …) and if you are interested in having a refund or receiving a new one product.
  • Ship your item(s) back to:
    • Apartado de Correos, 325.
    • CP: 46870. Onteniente (Valencia). Spain.
  • All return shipping charges must be pre-paid. Anyway, we won't refund this money. 
  • Please request a tracking number for your returned package.
  • For your protection, we recommend that you insure your return shipment.

 

When should I expect my refund or the new product?

  • Refunds usually are applied within 5-7 business days (Monday-Friday, excluding Holidays) from the date the returned product arrives at our warehouse. (Please save your tracking information).
  • The new product will arrive to your home within 7-10 business days (Monday-Friday) from the date the returned product arrives at our warehouse.
 
If you need any kind of information, please contact us. We will try to provide you any detail about your question. You can find us in: